All of us here at Missouri Life want to deliver excellent customer service to you. Here are answers to many frequently asked questions.
Where is your office?
We’re located in the small, beautiful river town of Rocheport, near the Missouri River and the Katy Trail. Come see us at 208 Columbia Street, Rocheport MO 65279.
When will I get my first issue?
It can be anywhere from one to six weeks after you order the magazine, since we publish eight times per year, depending on where we are in our printing and mailing cycle. We know this is weird when you can order a house full of furniture and have it in two days.
When does the magazine come out?
We publish eight times a year, with these issues: January/February, March/April, May, June, July/August, September, October, November/December. So we’re a blend of monthly and bimonthly. You could call us “just in time!”
How do I order a gift subscription?
Visit our subscription page, send an order card in this issue, or call 1-800-492-2593.
How do I change my address?
Visit our subscription page, email [email protected], or call us at 1-800-492-2593.
Why did I get another bill or renewal notice when I’ve already paid?
If you’ve already paid, you can discard the notice that arrived afterward and be assured you will continue to receive the magazine. What happens sometimes is that your payment arrived while our next notice was already printed and in the postal system, wending its way to you. Email [email protected] or call 1-800-492-2593 if you have questions or get yet another notice.
How can I learn when a gift I bought expires?
If you can’t sneak a peek at the label of the person you gave the gift to, please email [email protected] or call customer service at 1-800-492-2593.
If I want to hand-deliver the gift announcement card personally or mail it myself along with my own card to the person I’m giving a gift to, can I do that?
Yes! Just note that on the gift order card, in special instructions if you order online, or let us know when you call to order at 1-800-492-2593.
When will the person I give a gift to get the gift announcement card?
Your gift recipient should get the announcement card within one to three weeks.
How do I get a back issue?
Visit Missouri-life.myshopify.com or call 573-514-5453 and specify which issue you’d like. Back issues cost $5.00 each plus shipping, so please have a credit card handy.
Where can I find Missouri Life on a newsstand?
We are on many newsstands around the state, at bookstores, Walmart and major grocery chains. You can find our updated retailers list here. We are located at these Barnes & Noble locations.
Why am I getting a digital issue of the magazine when I paid for print?
We send a digital issue out to you for a preview of what the print issue contains.
Can I sign up for automatic renewal?
Yes! Save your time and also paper for where it counts—the magazine! Visit our subscription page to select this service.
Can I get renewal notices by email?
Yes! This saves paper, too! Visit our subscription page to share your email. We will never sell or share your email address, and it will be used only for communications directly from us. We will share a free e-newsletter with you, and if you wish to discontinue, simply hit unsubscribe.
How do I submit an event to be published in your calendar?
Please submit your event at MissouriLife.com/events-calendar (scroll to the bottom of the page) or send your information to [email protected].
Who can I give story ideas to?
Please send story ideas by email to [email protected], and they will be forwarded to the correct editor.
I have a question about one of your stories. Who should I send that to?
Please send any questions to Amy Stapleton at [email protected]. She has the longest reliable institutional memory.
How do I submit a letter to the editor?
Please send your comments to [email protected] and place “Letter to the Editor” in the subject line.
What else have you got?
Well … free newsletters, Facebook, Instagram, and Twitter. Sign up for the newsletters on our website and search for us on social media.
Tell us what you think.
Share your customer service experience, positive or negative, by emailing [email protected].
What if I have a subscription question not answered here:
Our toll-free phone number for questions about your subscription is: 1-800-492-2593.
Our email for subscription questions is: [email protected].